Returns & Exchanges

At BILLY Footwear, we want you to be completely satisfied with your purchase. If your shoes aren't the perfect fit, you can return or exchange unworn items in their original packaging within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email.

3

Pack Your Items

Place the unworn footwear back in its original box and secure it inside a shipping mailer with the return label attached to the outside.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy while we process your refund or replacement.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing