Frequently Asked Questions

Everything you need to know about our inclusive and stylish footwear.

What makes BILLY Footwear unique?

Our footwear features innovative FlipTop technology, incorporating a wrap-around zipper that allows the upper of the shoe to open and fold over completely for easy entry.

How do I determine the right size for me?

We provide a comprehensive size guide on each product page. Since our shoes are designed to accommodate various foot shapes and orthotics, we recommend measuring your foot and comparing it to our chart.

What is your return and exchange policy?

We offer a 30-day return window for unworn items in their original packaging. Exchanges are free, while returns for a refund may be subject to a small processing fee.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

Are BILLY shoes compatible with AFOs and orthotics?

Absolutely. Many of our styles are specifically designed with extra depth and a wide opening to easily accommodate AFOs, SMOs, and custom insoles.

How should I clean and care for my shoes?

We recommend spot cleaning with a damp cloth and mild detergent. To preserve the integrity of the zipper and materials, avoid machine washing and air dry only.